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Shipping Policy

Your order is usually shipped within 1 to 2 business days. Most US customers, depending on their location, receive their order within 3-5 business days after the product(s) has(have) been shipped out by Charmed Costumes. Items may, from time to time, be on backorder. Should this be the situation, and should Charmed Costumes be unable to ship your product(s) out within 5 days, excluding weekends and holidays, then we will provide an email notification to the customer, informing him or her that a backorder situation currently exists.

All orders are shipped via UPS, FedEx or USPS. Shipping/handling fees are calculated based on items in the shopping cart, and you will see them during the checkout process, prior to finalizing your order. We reserve the right to deny shipment of products without providing a reason (in such cases, no money will be debited from the respective customer account for the order in question, or if money was debited for the order in question, that money will be refunded). Delivery times are listed in a separate page that can be found within the checkout process. We naturally cannot control UPS, the United States Postal Service, or any other shipping service provider that may be utilized, but we help our customers wherever we plausibly can. We provide customers with tracking numbers, and offer insured shipping services, which, if chosen by the customer, protects the customer in case of a lost or damaged parcel. Parcels cannot be claimed as lost when a parcel has been marked as delivered by the shipping carrier, and no legal recourse remains at such time. All shipping questions, inquiries, complaints, and damage claims must be filed with the appropriate shipping service provider.